Shipping policy

UNFORSAKEN Apparel Shipping & Delivery Policy

At UNFORSAKEN Apparel, our apparel is made-to-order with care, purpose, and faith. Please review the following information regarding processing, shipping, and delivery timelines.

Current Fulfillment Delay

  • We are currently experiencing a significant fulfillment backlog. Orders are taking longer to process and ship than previously advertised.

  • Our previous processing estimates of 5–7 business days, or 7–10 business days during peak periods, do not reflect current fulfillment times.

  • We cannot currently provide a confirmed revised shipment date for affected orders.

  • We sincerely apologize for the delay and uncertainty. For information about your order, please contact info@shopunforsaken.com with your order number.

  • The shipping estimates below cover carrier transit after shipment. They do not include the current fulfillment delay.

Processing Time

  • Our apparel is made-to-order. Processing includes preparing, producing, and packing your items before shipment.

  • An order confirmation means we have received your order. It does not mean your items have completed production or shipped.

  • While the backlog remains unresolved, we cannot guarantee arrival by a particular date. Please do not rely on our previous processing estimates for time-sensitive purchases.

Shipping Options & Costs

  • Standard Shipping: Estimated U.S. carrier transit of 5–7 business days after shipment. Shipping costs vary by destination and applicable shipping options.

  • Free Shipping: Enjoy free standard shipping on U.S. orders over $75.

  • Shipping charges are shown at checkout. Carrier transit estimates are not guaranteed delivery dates and do not include processing time.

Domestic Shipping

  • We ship to all 50 U.S. states, including APO/FPO military addresses.

  • Transit times may vary by destination, particularly for military addresses and remote locations.

International Shipping

  • We currently offer international shipping to select countries.

  • Estimated carrier transit: 10–20 business days after shipment, depending on location.

  • Customs processing may extend delivery times.

  • Customs & Duties: International customers are responsible for applicable import taxes, customs duties, or fees unless stated otherwise at checkout.

Order Tracking

  • When your order ships, you’ll receive a shipment confirmation with tracking information.

  • A tracking number or “label created” status does not necessarily mean the carrier has received your package.

  • Tracking will update as the carrier accepts and scans the shipment.

Important Shipping Responsibility Notice

  • If your shipment is delayed, damaged, lost, or marked delivered but cannot be located, please contact info@shopunforsaken.com with your order number and tracking details.

  • We will help investigate the issue with the carrier and explain the available next steps.

  • You may also contact the carrier directly for delivery information.

  • Nothing in this policy limits your rights or remedies under applicable law.

Address Accuracy

  • Please double-check your shipping address before placing your order.

  • If you notice an error, contact us as soon as possible.

  • Address changes may not be possible once an order has entered fulfillment or shipped.

  • We will explain any available correction or reshipment options and associated costs before proceeding.

Lost or Stolen Packages

  • If tracking shows your package as delivered but you cannot locate it, please check the delivery location and contact the carrier.

  • Please also email info@shopunforsaken.com so we can help investigate.

  • Available resolutions depend on the circumstances and your rights under applicable law.

Delivery Delays & Cancellation Options

  • If we cannot ship within the timeframe provided when you ordered, we will notify you directly and explain your options.

  • That notice will include a revised shipment date when one can reasonably be confirmed, or explain that a date is not yet available.

  • You may agree to the delay or cancel the unshipped merchandise for a full and prompt refund of the amount owed, including applicable shipping charges.

  • If you agree to wait without a confirmed shipment date, you may still cancel before shipment.

  • To request cancellation or assistance, email info@shopunforsaken.com with your order number.

  • Updating this policy does not automatically extend an existing order’s shipping timeframe or constitute your agreement to a delay.

  • Carrier delays caused by weather, holidays, customs, or service disruptions are separate from our current fulfillment backlog.

Returns & Exchanges

  • Please refer to our Return Policy for information about returns, exchanges, damaged items, and incorrect products.

  • Return conditions do not override your rights regarding delayed or unshipped orders, defective merchandise, or other protections required by law.

Contact Us

For order updates, shipping questions, or cancellation requests, please email info@shopunforsaken.com and include your order number.

Thank you for supporting UNFORSAKEN Apparel — where every piece is inspired by faith, built with boldness, and made just for you. We apologize to everyone affected by the current delays and appreciate the opportunity to address your order.